Patagonia Iron Clad Guarantee
Patagonia, Guarantee, Worn Wear, Iron Clad, Apex Outfitter, Raleigh, Apex
January 17, 2017
The biggest step we can all take to reduce our impact is to do more with what we have, and what’s better than a company who focuses on repairing your favorite pieces to wear even longer?
At Patagonia, they work hard to make high–quality, responsibly sourced clothing that lasts for years and can be repaired — and they guarantee it for life. Yep, that’s right, for life. They believe in making quality products and giving them the longest life possible. The Worn Wear program celebrates the stories we wear, keeps your gear in action longer and provides an easy way to recycle Patagonia garments when they’re beyond repair. When that first bit of sharp rock finally bites into your favorite jacket, don’t worry, they’ve got your back. Patagonia employs 46 full-time repair technicians at our service center in Reno, Nevada. It’s the largest repair facility in North America—completing about 44,000 repairs per year. It might be hard to part with that favorite Patagonia jacket or pant, but a quick trip out west and they will fix it in no time.
Laundering, ironing, and drying can shorten the life of your clothes as much as wearing them does, so Patagonia offer tips for cleaning and care to extend the life of your clothing - found on our blog here: http://www.apexoutfitter.com/patagonia-care.
Do you have a piece that has seen better days? Whatever you’ve bought from Patagonia that’s finally worn-out, you can return to Patagonia so that they can recycle it into new fiber or fabric (or repurpose what can’t yet be recycled). Because everything natural gives life to something new, so should the things we make.
Patagonia believes as individual consumers, the single best thing we can do for the planet is to keep our stuff in use longer and that’s what Patagonia’s Worn Wear Program and Iron Clad Guarantee are all about. For more information check out Patagonia.com, or stop by the store and ask our staff about Patagonia’s Worn Wear program.
Some exclusions do apply, so check out their website for details as well as below:
Repairs / Returns Requirements
Patagonia requires authorization on all warranty related returns and repair. You can call Patagonia Customer Service at 1 (800) 638-6464 or if you purchased the product from us stop by or call 919-267-9353 to obtain an authorization prior to shipping back to Patagonia. Allow 4-6 weeks for repairs, replacements are subject to wholesale availability.
Repairs Exceptions: Repairs cannot be made to Boxers, Baggies, Wool or Capilene Daily, Lightweight & Midweight Baselayers. Capilene Daily, Lightweight & Midweight are not cost-effective to repair.
Bottom zipper on wheeled luggage • Zippers directly next to a hard section on a piece of luggage cannot be repaired; most other zippers can be done.
Trucker Hats & Gloves • They don't repair or replace the plastic strap at the back of hats. It is not cost-effective and the plastic strap is not a trim they stock. • Gloves are time-consuming and difficult to repair. They will not repair them unless it is simple.
Delaminated Items • They cannot re-seal or re-laminate fabric. If item is delammed, the item is no longer functional. The option for replace or credit is possible. • They don't typically repair other issues on delaminated items. If gear is no longer waterproof but you still want a patch or zipper, Patagonia might make an exception.
If an item is wearing thin, it does not have enough strength to hold stitches/fabric. A/C shirts start out very thin, they are built to be comfortable in hot weather but they do not last forever. Repairing this delicate fabric does not hold. They do not have the ability to replace zippers that are RF welded. Styles that have one side of the zipper tape sewn together with the liner in the side seam usually cannot be repaired. An example is the Fall '06 W's Down Vest (84642). • Invisible zippers in women's dresses and skirts CAN be done.
Northwall, Knifeblade, Nano Storm, Insulated Torrentshell • Pocket zippers. Patagonia does not repair • Glued seams • They cannot re-glue seams but can stitch them in most cases. For waterproof garments, seam tape will be added to maintain waterproofing.